Refund & Return Policy

Most of our airline tickets, hotels, tour packages and service fees are non-refundable prior to after booking. All cancellations must be done over the email/written format only. We can accept refund requests only if the following conditions have been met:

R-issue or Date change of any service will be as per supplier’s policy.

The amount will be credited to the Agent ID as per Airlines Rules, printed on the Issued Air Tickets. Necessary Charges will be deducted as per Banks and Airlines policies.

You have applied for a cancellation and refund with us and if the fare rules (Flight & Hotels) provider allow for cancellation and refunds unless -

If You are not a "no show" (most "no show" bookings are not eligible for any waiver from suppliers for refund processing); and

We are able to secure waivers from suppliers to process this requested cancellation and refund. We are unable to provide a specific refund processing time frame. All refund requests are/will be processed in a sequential workline order. Once you have provided our customer service agent or through our portal with your cancellation request, we will then send you an email notification that your request has been received. This notification does not mean the eligibility or processing of a refund. This only notify you with an acknowledgement of your request and provides you with a tracking/reference number. After receiving your request, our support team will work with the suppliers such as airlines, hotels to generate a waiver based on airline and other supplier rules and will notify you of the supplier decision. Our service fees associated with the original travel reservation or initial booking time are non- refundable. Please note that receiving the requested refunds totally depends on the suppliers. We have nothing to do to fasten this process. Once the refund has been approved by the supplier it may take additional time for this to disburse it on your credit card statement/bank wallet. Generally, all suppliers will charge a penalty for refund. This entire process may take (7 to 10 ) working days (except weekends and Govt. Holidays) from receipt of your request to receiving credit on your statement. Apart from the airlines and other suppliers refund penalties, Aircity BD Travels will charge a post-ticketing services fee, as applicable. All refund fees are charged on a per ticket per person basis or single transaction basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such a refund is not processed by the supplier, we will refund you our post-ticketing service fees applicable to your agent assisted refund request, but not our booking fees for the original travel reservation or booking. In addition, online gateway/transaction charges are not refundable in case of refund disbursement. Also, for any unpleasant or unusual situation (like: supplier bankruptcy, operational shut down) where getting a refund becomes uncertain or there might arise a full possibility of not getting the refund. In that scenario Aircity BD Travels will not be liable or will not carry any refund disbursement responsibility and you can’t sue against Aircity BD Travels for that.

As per our Compassion Exception Policy (CEP), we offer Special Discounts for U.S. Military, Natural Disasters, Bereavement, Customers with Visual Impairments, Senior Citizens and Youth.

Cancellation Process - For your security, bookings may only be canceled over the registered email, and not by phone call or web chat. When requesting Aircity BD Travels to cancel a booking on your behalf, our agents will send you an email on your registered email in which you booked the ticket from us. If you cannot access your email, we may not be able to honor your request for cancellation.